• Customer Service Assistant

High Country News seeks a customer service assistant for high-volume data entry and departmental support. HCN is an award-winning news magazine in Paonia. Strong candidates will have experience meeting the needs of customers and providing accurate, high-volume data entry. This is a part-time, hourly position. To apply, send a cover letter and resume to christiec@hcn.org. EOE.

Job Description Summary
Serves as clerical staff in the customer service department assisting primarily with answering phones, front desk reception, mail processing and high volume data entry.

Supervision Exercised: None

Supervision Received: Works under the general supervision of the customer service manager.

Responsibilities
- Retrieves mail from post office, sorts and delivers to staff. Opens and codes circulation mail.
- Assists with entering customer subscription data, reporting and deposits.
- Processes a high volume of address changes.
- Assists with invoicing and fulfillment of merchandise orders.
- Assists with maintaining in-house, non-subscriber "do-not-mail" list.
- Processes donations to the general fund entering customer subscription data, reporting and deposits. Coordinates with the fundraising department when needed.
- Other duties as may be assigned.

Minimum Requirements
- Ability to enter data and reconcile accounts accurately. Excellent organizational skills. Excellent communication skills (person-to-person, by telephone and by correspondence).
- Ability to use database and other software programs efficiently, as well as other standard office equipment.
- Ability to maintain effective working relationships with supervisor, staff, the publisher/executive director, subscribers and the general public.

Education and Experience

High school diploma or GED.

Six months clerical experience, or any other combination of education and experience.

The part-time, hourly rate for this position is $15.00. HCN is an equal opportunity employer and actively works to ensure fair and equal treatment of its employees and constituents regardless of culture, socioeconomic status, race, marital or family situation, gender, age, ethnicity, religious beliefs, physical ability, veteran status or sexual orientation.
www.hcn.org
High Country News
Christie Cantrell
119 Grand Ave,Paonia,Colorado,81428
9705274898
9705274897
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PostedOctober 05, 2017

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